MateriAjar Kelas XI SMK yang disusun oleh team teaching Mata Pelajaran Bahasa Inggris Kelas XIyaitu : Dra. Hj. Eny Rastutik dan Ujang Machmud Syamsudin, S.Pd. Takinga phone message pada saat penelpon tidak berhasil menghubungi orang yang dimaksud tugas kita sebagai penerima telepon adalah memberitahu bahwa orang yang dituju sedang tidak dapat menerima panggilan telepon dengan memberikan alasan alasan tertentu. Materi Taking And Leaving Simple Telephone Message Dan Contoh Dialognya Dimensi Bahasa Inggris Takinga phone message Pada saat penelpon tidak berhasil menghubungi orang yang dimaksud, tugas kita sebagai penerima telepon adalah memberitahu bahwa orang yang dituju sedang tidak dapat menerima panggilan telepon dengan memberikan alasan-alasan tertentu. Contoh: I'm sorry, Mr. William is on meeting at this moment. featureof taking simple phone messages text. 4.15 Rewrite simple text messages via telephone in regard to the social functions, text structure and lexico- grammatical feature. f INDICATOR KNOWLEDGE Identify social Distinguish social functions, text SKILL functions, text structures and structures and lexico-grammatical lexico- featurefrom various tPca. Read the materials! Expressios of Receiving a Telephone in an Office - Good morning, with ...... the name of company. Can I help you? - Hello, ... the name of company here. May I help you? - Good afternoon, it's ..... the name of the company. What can I do for you? Expressions of Asking the Caller's Identify - Who is there? - Who's speaking, please? - May I have your name, please? Expressions of Saying the Intent Why We are calling - May/could/can I speak to....? - Could you please put me through.....? - I'm calling to..... - I'd like to ....... Example video of Telephoning TASK 1 Read the dialogue and fill in the blanks with the suitable expression on the box! Secretary Good morning. Duta Company. Can I help you? Good morning. .............. 1 to Secretary May I have your name, please? Mr. Handi I am from Global Corporation. Secretary .......2. I'll put you trough All right. Secretary I'm sorry. The line is busy. So I can't talk to him right now? Secretary No, Sir. Do you want to hold on or call again later? ....... 3 because I am going to attend a meeting in few minutes. Secretary ....... 4, Mr. Handi? Yes, please. Tell that I will come to his office tomorrow after lunch time. I want to discuss the newest product we had launched together. Secretary Is there other message, No. ....... 5 Secretary You're welcome, Ÿ˜Š GOOD LUCK AND SEE YOU ON THE NEXT MATERIALSŸ˜Š CAN I TAKE A MESSAGE? Sudah banyak perusahaan yang mensyaratkan kandidatnya untuk bisa berbahasa Inggris. Salah satu kegunaan paling umumnya di kantor adalah menjawab telepon. Bisa saja tiba-tiba kamu mendapat telepon dari penutur yang menggunakan bahasa internasional ini dan kamu harus siap menghadapinya. Yuk, saatnya belajar berkomunikasi lewat telepon berbahasa Inggris. Mulai dari menanyakan penelepon untuk meninggalkan pesan, apa saja yang harus dikatakan dalam meninggalkan pesan dan bagaimana cara mencatat pesan telepon akan dibahas di halaman ini. A. Fokus Pembelajaran Fokus pembelajaran materi adalah Ungkapan menanyakan penelepon meninggalkan pesanUngkapan meninggalkan pesanMencatat pesan telepon B. Frasa menyampaikan Pesan Telepon Words / PhrasesMeaningto catch a person’s namebe able to understand a person’s nameto be busy/to be engagedhave other work to do and not able to respond to a telephone callto hold the linewait on the telephoneto leave a messagehave someone to take note of a message for someone elseto be freehave available time to do somethingurgentvery important that needs attention immediatelyshipmentdelivery of merchandiseto postpone dibatalkan, dijadwalkan ulangput off something to a later date of timeto be delayed tidak dibatalkan, ditunda, hanya tidak sesuai waktunot be able to happen on time or be postponedto call someone backreturn someone’s telephone call C. Unsur Kebahasaan Reported Speech Reported speech kalimat laporan digunakan untuk menyampaikan apa yang orang lain katakan. Kata kerja laporan seperti say, tell, ask biasanya digunakan dalam reported speech ini. Lalu, ubah tenses ke dalam direct speech kalimat langsung. 1. Jenis Reported Speech 1. Statement Pernyataan Untuk kalimat yang berupa statement, biasanya ditandai dengan kata kerja “tell/told” atau “say/said”. Selain itu, bisa juga digunakan kata kerja lain seperti admit, suggest, advise, etc. Adapun untuk mengubah ke dalam reported speech, biasanya digunakan “that” sebagai penghubung. Direct speechReported laterThe weather is really nice today, Jihan saysJihan said that the weather was really nice that is needed in the conference room right Malik’s secretary told me that you are needed in the conference room right will be late for the Francis said that she will be late for the meeting. 2. Imperative Kalimat berbentuk imperative bisa berupa command perintah dan bisa pula invitation ajakan. Dalam wujud reported speech biasanya digunakan “to/not to” untuk menghubungkan kalimat. Direct speechReported laterDon’t go home late!He warned me not to go home me as soon as Smith wanted you to call him as soon as check the newly installed operational manager ordered you to check the newly installed printer. 3. Yes – No Question Dalam bentuk ini, kita menggunakan “if” atau “whether” untuk menghubungkan kalimat. Direct speechReported laterDid you enjoy your holiday?He wanted to know if I had enjoyed my holiday. 4. Information Question Ciri dari bentuk kalimat ini adalah penggunaan kata tanya what, who, where, when, why, which, whose, whom, how atau 8W+1H. Untuk menghubungkan kalimat, yang perlu dilakukan adalah memindahkan be/auxiliary/modals ke belakang subject. Direct speechReported laterWhat’s her opinion?He asked me what her opinion was. CATATAN Terkadang kata ganti pronoun diganti menggunakan kata ganti bentuk orang ketiga she, he, they. 2. Perubahan Tenses Reported Speech Umumnya, tense dalam kalimat tidak langsung reported speech “mundur” satu tingkat dibandingkan dengan tense dalam kalimat langsung direct speechShe said, “I am tired.” = She said that she was tired. Frasa dalam Kalimat LangsungFrasa yang Setara dalam Kalimat Tidak LangsungSimple present“I always drink coffee”, she saidSimple pastShe said that she always drank continuous“I am reading a book”, he continuousHe explained that he was reading a bookSimple past“Bill arrived on Saturday”, he perfectHe said that Bill had arrived on perfect“I have been to Spain”, he told perfectHe told me that he had been to perfect“I had just turned out the light,” he perfectHe explained that he had just turned out the perfect continuousThey complained, “We have been waiting for hours”.Past perfect continuousThey complained that they had been waiting for continuous“We were living in Paris”, they told perfect continuousThey told me that they had been living in will be in Geneva on Monday”, he conditionalHe said that he would be in Geneva on continuousShe said, “I’ll be using the car next Friday”.Conditional continuousShe said that she would be using the car next Friday. Direct SpeechIndirect/Reported SpeechAm / IsWasAreWereWas / WereHad BeenHave BeenHad BeenHad BeenHad BeenWillWouldMust, Have ToHad ToMay PermissionCould / MightShallShould / WouldMay PossibilityMightCanCould Kamu tidak perlu mengubah tense jika kata kerja yang melaporkan sudah dalam bentuk present atau jika pernyataan awalnya adalah sesuatu yang masih atau tetap benar, seperti He says he has missed the train but he’ll catch the next explained that it is very difficult to find our house. Kata kerja modal ini tidak berubah dalam kalimat tidak langsung might, could, would, should, ought to. We explained, “It could be difficult to find our house.” = We explained that it could be difficult to find our said, “I might bring a friend to the party.” = She said that she might bring a friend to the party. 3. Time and Place References Selain tenses, keterangan waktu dan keterangan tempat dalam reported speech juga mengalami perubahan. Perhatikan tabel di bawah ini untuk melihat perbandingannya. Direct SpeechIndirect/Reported SpeechYesterdayThe day before…days ago…days beforeNowThen / At the timeTonightThat NightTodayThat DayTomorrowThe day after / The following dayNext weekA week after / The following weekHereThereThisThatTheseThose D. Bagian Phone Message Pad Phone message pad adalah selembar kertas tempat pesan dituliskan yang memuat informasi detail. Ada berbagai macam bentuk formulir untuk menerima pesan telepon, salah satunya ini. E. Cara efektif menjawab dan mencatat Pesan Telepon Selalu siap dengan alat tulis beserta cadangannya, telepon genggam akan berguna sewaktu-waktu tidak ada cadanganJangan biarkan telepon berdering lamaJangan buat penelepon menunggu terlalu lamaSebut nama ketika menjawab telepon sambil tetap tersenyumSegera tulis pesan dalam phone message pad secara detail, terutama penelepon, perusahaan dan nomor teleponnyaPastikan tidak ada kertas tagihan atau amplop sebagai alas menulis pesan di phone message padUlang pesan yang disampaikan penelepon untuk mematikanTaruh kertas pesan tersebut di tempat yang bisa ditemukan penerima dengan mudah F. Contoh Pesan Telepon Contoh dialog Receptionist “Good morning. Green Vegetables Importers. How may I help you?”Caller “Could I speak to Mr. Adam, please?”Receptionist “Who’s speaking?”Caller “This is Anna Yapri.”Receptionist “Sorry, I didn’t catch your name. Could you spell it for me?”Caller “Anna Yapri. That’s A-N-N-A Y-A-P-R-I.”Receptionist “I got it. And where are you calling from?”Caller “Sunny Spinach.”Receptionist “OK. Ms. Yapri. I’ll connect you to him. Please wait for a moment. After few seconds I’m so sorry, we fail to connect. Our line is still busy. Would you like to hold the call?”Caller “Oh, no. This concerns an upcoming shipment and it’s rather urgent.”Receptionist “He should be free in an hour. Would you like to call back?”Caller “I’ll be in a meeting after this. Could I leave a message?”Receptionist “Certainly.”Caller “Could you tell Mr. Adam that our shipment will be postponed and the 500 packs ordered should arrive tomorrow?”Receptionist “Shipment delayed and should arrive tomorrow.”Caller “Yes. And could you ask him to call me back when the shipment arrives?”Receptionist “Sure. Could you give me your number, please?”Caller “My number is 723-217-4887.”Receptionist “Noted, 723-217-4887.”Caller “Yes, that’s right. Thank you for your assistance.”Receptionist “My pleasure.” Contoh phone message pad dari percakapan di atas Sumber Mulya, Eka, Mulya A. dan K. Shyla, L. 2016. FORWARD for Vocational School Grade X Can I Take a Message?. Jakarta Penerbit “Perubahan Tense Saat Menggunakan Reported Speech”. Diakses pada 17 November 2020. “Pengertian dan Contoh Reported Speech”. Diakses pada 17 November 2020.